By Muhammad Amaan
The Kano State Contributory Healthcare Management Agency (KSCHMA) says sustained public enlightenment remains central to its mandate of improving healthcare access and enhancing service delivery for residents across the state.
The Executive Secretary of the agency, Dr Rahila Mukhtar, said this in a statement issued by the agency’s Public Relations Officer, Aminu Turaki, in Kano on Thursday.
She said continuous enlightenment was essential to ensuring that enrollees understood their rights, healthcare benefits and responsibilities under the contributory healthcare scheme while accessing services appropriately and efficiently across accredited facilities.
Dr Rahila explained that informed enrollees were better positioned to access available services, understand referral procedures and contribute meaningfully to the effective implementation of the healthcare scheme through active participation and compliance.
According to her, registered enrollees have the right to access approved healthcare services at accredited facilities and receive appropriate, professional and respectful care without unnecessary barriers, delays or administrative obstacles whatsoever.
She added that enrollees were entitled to necessary referrals whenever specialised services were required and should receive healthcare services without discrimination, unfair treatment, prejudice, stigma or denial of benefits at facilities.
Rahila Mukhtar said the scheme’s healthcare benefit package covered a range of services at primary and secondary healthcare levels, promoting accessible, affordable and quality healthcare for beneficiaries statewide across the state consistently.
She encouraged enrollees to familiarise themselves with their entitlements and make use of accredited healthcare facilities whenever they required medical attention or healthcare services to maximise benefits and improve health outcomes.
The executive secretary also urged enrollees to report challenges, denial of entitled services and other concerns through the agency’s established complaint and feedback mechanisms for prompt resolution and service improvement efforts.
She reaffirmed KSCHMA’s commitment to strengthening public engagement, improving service delivery and ensuring healthcare providers adhered to agreed standards and approved benefit packages while maintaining accountability, transparency, responsiveness and quality assurance.
Mukhtar emphasised that effective implementation of the scheme required a shared commitment among the agency, healthcare providers, enrollees and other stakeholders across the state to ensure sustainable coverage, better outcomes overall.
